Terms of Service
These terms explain booking, payment authorization, service conditions, safety requirements, access, property care, and customer responsibilities.
1. Booking information and authorization
The customer must provide accurate contact, address, home-size, service, access, parking, pet, and condition information. Booking submission requests an appointment and authorizes Your Cleaners LA to arrange the service. Availability may require confirmation.
2. Pricing and changes in scope
The quoted amount is based on information selected in the calculator. Materially different square footage, room counts, condition, access, requested tasks, heavy buildup, construction residue, excessive pet hair, clutter, or undisclosed add-ons may require a scope or price adjustment. Additional work will not be intentionally performed without reasonable notice or approval when circumstances allow.
3. Payment authorization and capture
Stripe authorizes the displayed amount at booking. Authorization is not the final capture. The final cleaning charge is captured after completion. Banks may show an authorization as pending or temporarily reduce available funds. Card information is handled by Stripe and is not stored by this website.
4. Customer access and readiness
The customer must provide safe and timely entry, accurate gate or unit information, working utilities where required, and a reachable contact. Personal belongings, cash, medications, documents, jewelry, weapons, and irreplaceable items should be secured before service. Excessive clutter or inaccessible areas may be skipped or may change the service scope.
5. Safety and right to refuse service
We may pause, refuse, or leave a service involving threats, harassment, discrimination, sexual conduct, illegal activity, unsecured weapons, aggressive animals, active infestations, hazardous chemicals, exposed needles, significant biological waste, serious mold, structural hazards, unsafe temperatures, or other conditions that present unreasonable risk. Applicable charges may remain due when undisclosed or customer-controlled conditions prevent service.
6. Pets
All pets must be disclosed. Animals that may bite, escape, interfere, or become distressed must be securely separated from the work area. The customer remains responsible for pet control and for providing safe entry and exit.
7. Service limitations
Ordinary cleaning does not include licensed remediation, pest treatment, high-access exterior work, heavy lifting, moving large appliances or furniture, hazardous-material cleanup, severe mold remediation, needle or drug-paraphernalia removal, or guaranteed restoration of stains and damaged finishes. Specialty work requires express agreement.
8. Fragile items, existing damage, and reporting
The customer must identify delicate surfaces, antiques, unstable fixtures, specialty materials, loose shelves, damaged furniture, or products that must not be used. We are not responsible for ordinary wear, hidden defects, improperly installed items, unstable objects, or pre-existing damage. Concerns should be reported promptly with photos and a description.
9. Arrival and completion
Requested arrival times may be affected by traffic, parking, access, and the prior appointment. Completion time depends on property condition and selected scope. The customer should remain reachable for access or scope questions.
10. Cancellation and no-access charges
The separate Cancellation Policy is incorporated into these terms. A $40 scheduling cancellation fee may apply to late cancellation, late rescheduling, no-show, refusal of access, or inability to begin service because of customer-controlled conditions.
11. Communication and electronic records
The customer consents to booking-related email, phone, and text communication using the information provided. Electronic confirmations and payment records may be used to document the booking.
12. Contact
Questions may be sent to info@yourcleanersla.com or (747) 667-9060.