Cancellation & Rescheduling Policy

Cancel or reschedule as early as possible

Contact us by phone or email as soon as your plans change. A request is considered received when it reaches us and is acknowledged. Earlier notice gives us the best chance to reassign the reserved time.

$40 scheduling cancellation fee

A $40 fee may be charged for late cancellation, late rescheduling, no-show, refusal of service after arrival, or inability to begin because the customer did not provide access, parking information, a reachable contact, required utilities, or a reasonably safe work environment.

No-access examples

• Incorrect or missing gate, unit, lockbox, or entry instructions.
• No one is available when in-person access was required.
• The customer cannot be reached after the team arrives.
• Building or parking restrictions were not disclosed and prevent entry.
• An aggressive unsecured animal or unsafe condition prevents work.

Unsafe or materially undisclosed conditions

When the team encounters serious hazards, harassment, unsecured weapons, active infestation, biohazards, significant mold, illegal activity, or a property condition materially different from the booking, the appointment may be paused, changed, or refused. The scheduling fee may still apply when the issue was undisclosed or within the customer’s control.

Company rescheduling

If Your Cleaners LA must cancel or reschedule because of illness, emergency, vehicle trouble, unsafe conditions, severe traffic, or circumstances outside reasonable control, we will try to offer another available time. The customer cancellation fee does not apply when the company cancels the appointment.

How the fee is handled

Where permitted by the payment authorization and applicable law, the fee may be captured from the authorized payment method. Any unused authorization may be canceled or allowed to expire according to Stripe and the customer’s bank.

Contact

Call (747) 667-9060 or email info@yourcleanersla.com.